United has launched a new turn-down service for customers seated in United Global First, offering travellers an added touch of luxury on long-haul flights. A new sleeping cushion with a 250-thread-count outer cover is provided in addition to the standard plush duvet, soft pillows and Philosophy-brand amenity kit.
On request, crew members will position the cushion, duvet and pillows within the flat-bed suite for customers. The service is available for United Global First customers on all long-haul international flights.
“Throughout their travel experience, our Global First customers expect the highest level of service,” said Mark Bergsrud, United’s Senior Vice President of marketing. “The new turn-down service offers customers even more comfort, enabling them to arrive at their destinations refreshed and ready to go.”
On most aircraft, United Global First suites also offer laptop power, USB ports and personal on-demand entertainment. United is investing US$550 million in fleet-wide onboard improvements, including offering the world’s largest fleet of flat-bed seats, with more than 175 aircraft with 180-degree flat beds in premium cabins once the airline completes the installation in early 2013.
United also anticipates launching satellite-based wi-fi on international wide-body aircraft by the end of the year.