News

WestJet Becomes First Canadian Airline to Launch an AI Chatbot

WestJet Becomes First Canadian Airline to Launch an AI Chatbot

WestJet is offering its guests more convenience with the launch of the first ever artificial intelligence (AI) powered chatbot from a Canadian airline. The chatbot, named Juliet, is available in English and French through Facebook Messenger, and enables travellers to easily manage many aspects of their trip including destination inspiration and discovery, flight booking and day-of travel information.

To chat with Juliet, visit: http://m.me/westjet

“Juliet is the first of many ways WestJet will be raising the bar using digital to improve the guest experience, and make the travel journey easier and more enjoyable,” said Alfredo Tan, WestJet Chief Digital and Innovation Officer. “A majority of Internet users are already using a messenger platform, including Facebook Messenger. Launching Juliet gives even more access to quick, simple support on a platform that a majority of our guests already have at hand.”

Juliet, named after one of WestJet’s original aircraft, uses reinforcement learning allowing the chatbot to learn the way humans do, with a combination of instruction, examples, and experience, leading to better responses over time. WestJet will continue to add more functionality, features and capabilities to Juliet, including availability on different platforms and voice interaction.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Voting for ITTN Awards Extended by One Week

Neil SteedmanOctober 16, 2019

Danny Giles Joins Silversea Expeditions

Michael FloodOctober 16, 2019

Last Chance to Enter ITTN+EMIRATES Travel Photographer of the Year

Michael FloodOctober 16, 2019

ITTN’s Great Value Travel Deals – 17th October 2019

Neil SteedmanOctober 16, 2019

Prague Convention Bureau Invites Corporate Buyers to Fam Trip and Workshop

Neil SteedmanOctober 16, 2019

WTM London to Highlight Isle of MTV Malta

Neil SteedmanOctober 16, 2019

Dublin Airport Avoca Store Wins Global Travel Retail Award

Michael FloodOctober 16, 2019

London Travel Week Announces Key Events

Neil SteedmanOctober 16, 2019

WTM London Welcomes the Finest Global Travel Buyers to Join 40th Edition

Neil SteedmanOctober 16, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland